ORDERING
Confirming your first order with our sales department involves opening a Customer Account by entering your billing details.
To place an order, the Customer undertakes to provide all information required to process it: choice of products, quantities ordered (if more than 20 products), billing and delivery addresses, delivery date, method of payment, verification and validation of the order and of the General Terms and Conditions of Sale,
payment of the order in accordance with the terms and conditions specified.
ORDER CONFIRMATION
Our sales team will email you to confirm your order and payment. In order toguarantee your order, we would be grateful if you could sign and return thisdocument, marking it "read and approved".
Once you have signed the quotation, you will be asked to pay the full amountof your order in cash. No order will be accepted without proof of payment bybank transfer.Payment for your order must be made by bank
TRANSFER TO THE FOLLOWING ACCOUNT:
IBAN: FR76 1020 7000 9021 2164 3937 648
BIC: CCBPFRPPMTG
A few days after your order has been dispatched, your invoice will be sent byemail to the address you provided when creating your customer account, inthe 'contact invoice payment' tab.
Your company will be liable for payment if you enter an incorrect email address for invoicing in your customer file.
ORDER MODIFICATION OR CANCELLATION
Pursuant to Article L221-28 of the French Consumer Code, the right ofwithdrawal may NOT be exercised for the following type of contracts:
- For the supply of goods made to the consumer's specifications or clearly personalised;
- For the supply of goods likely to deteriorate or perish rapidly; however, and insofar as it is possible, a modification or cancellation may be considered on a case-by-case basis
No cancellations or changes can be made once the package has been handed over to the carrier, and the price paid will not be refunded
DELIVERY TIMES
CHRONOPOST to mainland France, Corsica and Monaco: delivery within 24/48 hours.
COURIER SERVICE within Paris and the inner suburbs - delivery within 24 hours.
EUROPE: delivery within 48/72 hours. Once the price quote has been signed,
no change of address will be accepted for deliveries to multiple addresses.
During busy periods (Easter; Christmas; months of December and January), delivery times may be longer.
The proposed delivery date is guaranteed:
- except in the event of force majeure
- except in the event of a transport strike
- except in the event of adverse weather conditions (floods, snowfalls, storms provided that the delivery address is accurate, correct, and complete (door lock code(s), floor number, telephone number).
Chocolat Alain Ducasse customer service department will contact thecustomer to organise a new order at the customer's request and expense,including delivery costs and the cost of the product.
Product and delivery costs will not be refunded if the order could not bedelivered because the address provided to Cabosse & Associés was notaccurate, correct,or complete.
- Provided the recipient is present when the order is placed. Please notethat orders are not dispatched on Saturdays, Sundays, public holidaysand the day before public holidays.
Orders are not delivered on Sundays, public holidays and the day after publicholidays.
We cannot accept and process orders with a PO Box address. If no one is available to receive the goods at the time of delivery, the deliveryperson will leave a note explaining how to collect the parcel.
Under no circumstances can Cabosse & Associés be held liable for latedelivery or any deterioration of the product(s) due to a delay in collectingthem from the carrier.
By "late collection" Cabosse & Associés means any collection made two (2)days or more after the delivery person's first visit.
Lastly, with regard to deliveries, we would like to inform you that if the seconddelivery of your product fails and we have not heard from you (despite ourreminders), Chocolat Alain Ducasse will automatically send any undeliveredpackages to your company address.
However, if the shelf lifeallows, we will inform you whether a third delivery maybe considered, subject to this delivery being paid for by you.
Terms of payment
For all orders less than or equal to €10,000 (excl. VAT), full payment must be received in advance. A copy of the bank transfer advice must also be sent to us before your order is dispatched.
For orders over €10,000 excluding VAT, a 50% deposit may be required. Payment can be made by bank transfer or payment link. Bank checks are not accepted.
Payment may be made by bank transfer or payment link.
Bank cheques are not accepted.
CLAIMS AND REFUNDS (SEE BELOW)
The customer must ensure that the delivery corresponds to their order.
In order to be taken into consideration, any complaints must be made on the day of delivery and be the subject of written notification eemailed to the following address: service.client@ducasse-paris.com. The complaint must be
justified and include proof of the loss or damage sustained (waybill, photographs of the package received, etc.). Any dispute regarding an invoice will only be taken into consideration within eight (8) days of the date of the invoice. Any complaints should be addressed to the sales representative who dealt with the order.
PRICES
The prices shown on the order form are in Euros and include VAT.
There is a 20% VAT on any milk chocolate, white chocolate and filled chocolatethat is not considered confectionery.
Confectionery is defined as a product whose maximum size does not exceed5 cm and whose weight does not exceed 20 grams.
Delivery charges apply. Delivery rates vary depending on the destination,weight, and volume of the package. Please contact us for more informationabout these rates.
There is no import tax in European Union countries. For all other countries,any taxes and duties are the customer's responsibility
GUARANTEES AND CONSERVATION
The Products sold comply with prevailing regulations in France.
Pursuant to legal provisions and by operation of law, the Products are coveredby the legal guarantee of conformity and the legal guarantee against hiddendefects.
The shelf life of Cabosse & Associés products is labelled on each pack. Itdiffers according to the variety of products selected.
Cabosse & Associés guarantees the quality and freshness of its productsprovided they are stored in a cool, dry place (between 15°C and 18°C), awayfrom light, humidity and odours.
1. LEGAL GUARANTEE OF CONFORMITY
Pursuant to article L. 217-4 of the French Consumer Code, CABOSSE isrequired to deliver a product which conforms to the order and is held liable forany lack of conformity which exists upon delivery.
According to Article L. 217-5 of the French Consumer Code: "To conformto the contract, the product must:
- be suitable for the purpose usually associated with such a product and,if applicable: - correspond to the description given by the seller and havethe features that the seller presented to the buyer in the form of a sampleor model; - have the features that a buyer might reasonably expect it tohave considering the public statements made by the seller, the produceror by their representative, including advertising and labelling;
- or have the features defined by mutual agreement between the partiesor be suitable for any special requirement of the buyer which was madeknown to the seller and which the latter agreed to.When acting under the legal guarantee of conformity, the Customer:
- has a period of two years from the date of delivery of the product withinwhich to take action;
- may choose between repairing or replacing the goods, subject to thecost conditions specified in article L. 221-9 of the French ConsumerCode;
- is exempted from having to prove that the product is not in conformityfor a period of twenty-four months from the date of delivery of the goods.
Force Majeure
Cabosse & Associés may be relieved of its obligations or suspend performance thereof if it is prevented from doing so by a case of force majeure (war, riot, demonstration, strike, road or traffic blockade, damage to Cabosse facilities, epidemics, etc.).
RESTRICTIONS
Under no circumstances may the Customer resell products which are intended for their personal use or for that of the person to whom the order was addressed.